It's rare for a company, especially an early stage start-up to have access to the complete range of skills needed to boost and sustain a company's growth. Instead, as businesses we regularly form partnerships with suppliers as well as with specialist contractors to help us grow at those times when we need it.
So, outsourcing your IT support to a third party is a natural choice if you are looking for ways to preserve your funding and set-up manageable and predictable monthly budgets.
According to Deloitte’s 2016 Global Outsourcing Survey outsourcing growth is expected to continue in the years to come.
If your business is experiencing a growth phase and you do not have the internal capacity to cope, then outsourcing can be an effective and financially viable tool to provide access to additional resources.
Outsourcing takes some of the pressure off your in-house team, allows you to re-direct limited resources to higher yielding activities and helps focus on other critical activities to drive growth, such as marketing.
Companies generally outsource in one of two ways: they outsource a single component of their daily operations, or they establish outsourcing as a strategic part of their business model.
The one thing a business should avoid is to outsource what it's actually best at or known for. This it needs to keep under its own control.
What are the benefits of outsourcing?
Reducing your costs
Probably the main reason most companies consider outsourcing is because of the potential cost savings.
Outsourcing your IT support means you end up paying only for what you use when you need it. You'll get access to IT experts without having the burden of searching for and hiring IT staff which can take time and be expensive.
Many companies find that outsourcing lets them tap into a wide range of expertise that they would not normally have available internally. It could be that having a full time IT resource in the early stages of your development would be under utilised so would not be a wise investment.
Plus, outsourcing for an expert on a particular project or process can actually shorten production times because the third-party suppliers are more proficient at executing a particular task which is not where your strength lays.
Reduce the risks of doing business
Technologies can change very quickly, and without having expert knowledge you can off-load the risks of investing in an IT infrastructure to your third party IT supplier and let them manage it.
From cybersecurity and artificial intelligence to tech support and computer hardware, there are so many things evolving that it takes a specialist to keep on top of these changes.
For most businesses IT infrastructure, systems, business applications, software, hardware, etc. are expensive, complex and often require specific skills to install and manage them, which makes them ideal to outsource.
Compliance and Security
With the introduction of the new 2018 GDPR (General Data Protection Regulations) it can place heavy demands on organisations to secure their IT systems and personal data. So use a supplier who knows the legislation and how to interpret it for your business.
Plus with the ever increasing complexities of cyber crime it takes an expert to be able to interpret the risks to remain safe and maintain productivity.
Reap the benefits of freed up resources
Since most small businesses don't have full time IT resources, how you manage your IT internally means that what you can actually accomplish is limited. Often the person responsible for IT is multi-tasking, dividing their time between different technical priorities.
Few internal IT resources have the right experience or appropriate training to handle the every-day problems they face across the different parts of an IT infrastructure. Whereas, outsourcing your IT support means you can free up time, the supplier is an expert in troubleshooting problems and addressing user issues - common challenges they face all the time.
Save time implementing new technology
A professional outsourced IT supplier will have the experience and resources to start new projects right away. Handling the same project internally might involve having to search for and hire new people and then provide the support they need to undertake and deliver on an IT project.
Competing with bigger firms
Most small businesses can't afford to match the in-house support services that larger competitors have. Outsourcing can help smaller businesses play on a level playing field by providing access to the same technology, giving your company the opportunity to provide the same products and services for less cost and effort.
When properly utilised, outsourcing can help streamline your business ready for growth.
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