Running a business is difficult and most of the logic we apply tends to be learned on the job with no set manual to follow. But one thing we all do know is that when you run a business, happy staff mean happy customers.
Work.Tools is a big fan of technology, because we know that if you as a business invest in technology for your employees, its an investment that pays a handsome return in terms of staff recruitment and retention.
As a business we see all the time, that when your team are able to choose the device they use, something that if they are honest they themselves have lusted after - the iPhone X comes to mind, think of how motivated and satisfied your employees would be when you give them that choice.
A recent study by economists at the University of Warwick found that happiness led to a 12% spike in productivity, while unhappy workers proved 10% less productive. As the research team put it, “We find that human happiness has large and positive causal effects on productivity. Positive emotions appear to invigorate human beings.”
A recent Gallup survey found only 13% of employees are engaged at work, meaning the vast majority of us don’t enjoy our work.
So what do you need to do in order to attract, motivate and retain your staff?
Hire and act in the right way
- Check the performance of previous candidates, how are they doing and if they are doing well what was the source?
- Are you using social media networks effectively to recruit and tell your brand story?
- Do you have a digital presence that prospective candidates can read to learn about your company culture and values as a company?
- Have you minimised as many daily irritations as possible so that you team can get the job done?
- Employees usually want security, clarity, consistency and freedom to do the job in the way that they think is right - sound familiar?
Induct new employees properly
The on-boarding process is the time to educate and inform your new employees before any bad habits. Use this as an opportunity to outline organisational goals and company values in detail. It’s important to ensure that these messages are heard from the beginning so that they become an integral part of your employees day.
Analyse your recruitment results
Even when your new employee begins to add value, they do not finish ‘paying back’ the cost of their training and induction for around twenty-four months. This is your cumulative breakeven point, so if anybody leaves before this point you need to think about the return on your investment. Especially if you begin to see trends, for example if employees stay for only six months - then you need to assess what is it you are doing wrong.
Recognise the value of your team
Statistically, a lack of recognition is cited as one of the main reasons that an employee will leave their job. Explain your business goals and how you expect your new employees to contribute. Employees are far more engaged and committed when they know what they have to achieve.
A flat hierarchy means staff feel trusted, engaged and appreciated. Encourage feedback and ideas to really be able to know what your clients want. And listening to your team will make them feel that you value their input.
Give ongoing feedback
Meet with staff regularly to discuss what they’re doing well and use this time to prevent any small friction points becoming major problems. It's an old fashioned way of thinking about business but treat people how you want them to treat you. Regular dialogue helps improve employee morale and builds strong working relationships.
Foster a culture of open communication.
Its vital to let your employees feel that they can come to you with issues and concerns. There always need to be a way for staff to let off steam, and let you really know what they feel without fear of reprisal.
Recognise solid performance
Employees who feel valued tend to stick around. High performance can be rewarded in formal and informal ways, may be let your staff choose the hardware and devices that they want to use in the workplace.
Provide genuine opportunities
Give staff opportunities to develop and expand their knowledge, skills and experience. Supporting employee development through training and mentoring shows that you are committed to their success.
Employees understand that all jobs are not created equal, but when responsibilities are similar, people expect to be paid the same - full transparency.
Variety is the spice of life
Boredom leads to disengagement, a company's worst enemy. Ask employees what they'd like to do or learn to keep them on their toes and productive.
Reward small achievements
Recognising milestones and showing appreciation for the small, as well as the big things is one of the easiest ways to make your team feel happy. From a thank you email, to simply asking how the weekend went shows that you care.
Offering your employees something that sets you apart from the crowd and gives you the edge, is exactly what you need to do if you are going to stand a chance of retaining your staff, for example giving them their choice of devices and IT equipment.
Work.Tools can manage your technology and equipment needs by offering the latest Windows and Apple devices at affordable monthly rates. Leasing means that you can invest in your staff with the latest technology and in your business as you are investing for growth.
We can also help you reduce the cost of your technology setup with the Work.Tools monthly subscription plans for hardware, software and an inclusive IT support package.
Contact us if you want to hear more about how we can help you offer a choice of hardware to your staff with the devices they need to keep customers happy.
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